Finance Services Expert

WHO WE ARE?

Being the daughter company of Swisscom - leading telecommunications company and one of the most sustainable and innovative companies in Switzerland - we share the same values, vision and goals.

As a trustworthy and efficient Swisscom service partner, we create valuable customer experiences. We work in strong collaboration with our partners in Switzerland and attract and retain high performers.

We're expanding our finance and business services in Lisbon and are looking for a Finance Services Expert to join our GFI (Group finance) team.

We invite driven professionals to join us, grow with us, and help shape the future.

The team / project

GFI delivers finance and business services with a strong focus on quality, compliance and customer orientation across several service areas. This role is part of the Procure-to-Pay (P2P) service area, which covers the end-to-end flow from purchase orders and goods receipt to invoice processing, matching and payments.

As Finance Services Expert, you own complex finance and business service topics, ensure reliable service performance and drive continuous improvement. You enable scalable, data-driven and future-ready services through optimization, knowledge-sharing and automation.

What you'll do

• Own the complex cases: Lead and resolve complex operational issues, escalations and cross-functional service topics end to end.

• Steer with data: Analyse service performance, identify improvement opportunities and steer corrective actions using data and KPIs.

• Represent the service: Partner with stakeholders and represent the service in transformation initiatives, system changes and automation projects

• Drive improvement: Drive process, control, data quality and automation improvements across service areas.

• Build capability: Coach colleagues, transfer knowledge and support capability development across the organisation.

What we offer

• Clear career path: grow into Service Lead or within Finance Services Expert, and rotate across different GFI processes

• Hybrid and flexible working: 2 days in the office, flexible hours between 6:00 and 20:00

• 25 days of annual leave (3 more than the legal minimum)

• Meal allowance of €10.40 per day

• Multicare private health insurance, with the option to add dependents at an attractive cost

• Personal accident and business travel insurance

• Home-office allowance of €22 per month, plus a €300 home-office equipment budget every 5 years

• Communication allowance of €20 per month, plus an €800 mobile phone budget every 3 years

• Mobility allowance of €480 per year for your commute

• Laptop and standard equipment kit

• €1,000 referral bonus for every successful hire you refer

• Among others benefits

P2P (Procure to Pay) & Process Expertise

• Deep end-to-end P2P expertise, including complex cases, escalations and cross-system dependencies

• Deep subject-matter expertise of the process, its controls and regulatory requirements

• Safeguarding quality, compliance and control in complex situations

• End-to-end service expertise across one or more GFI service areas

• Understanding of service levels, KPIs and performance management
  

Systems, Data & Automation

• ERP key-user expertise (e.g. SAP, Ariba)

• Process mining, data analytics or reporting tools for performance steering

• Ability to design and optimize P2P processes and automation, including AI-enabled processes

• Data-based performance steering and reporting mindset

Transformation & Project Management

• Project, transformation and change-management experience

• Stakeholder, escalation and project management

Education & Experience

• Advanced education in finance, accounting, business or equivalent

• More than 5 years of expert-level finance/operations experience with a proven contribution to improvement

Soft Skills

• Sound judgement and the ability to resolve complex issues in ambiguous situations.

• Coaching and knowledge-sharing mindset.

• Change orientation and openness to new ways of working.

• Confidence in partnering with stakeholders and handling escalations.

• English proficiency: C1 minimum (written and spoken).

Nice to have

• German, French or Italian language skills